Finding the right vendor is a complicated task for many organizations that are not experts in document accessibility standards and testing. Most vendors will just jargons like WCGA 2.1, Section 508, ADA to convince you that they have the competence.
One way to find the capabilities of the vendors is to give them with a sample document of 8-10 pages that contains all the elements which your original document contains. Ask the vendor to send the remediated document along with the compliance report. You can then compare them with other vendors and chose the best one for you.
Another useful way to judge a vendor is the price they are quoting for the documents. For instance ask them their price of Fillable forms, which are the most difficult documents to make fully accessible, can take several hours per page to remediate appropriately. If most vendors are bidding $30 or $40 per page for fillable forms and other vendors are bidding $3-$5 per page for the same work, you can almost guarantee that the lowest price vendor does not understand what is required or will not be giving you correctly remediated or standards-compliant fillable forms. In such cases you can chose vendor who are quoting $15 per page but below that you should accept that the vendor is inexperienced as with worst of the resources Fillable Forms can’t be properly tagged at less than $12-15 per page.
Remember: You Get What You Pay For
Document remediation for ADA compliance is difficult, time-consuming, and skilled task. The low bid on a project usually will not provide the customer with the results they need or expect. It might be your vendors fault that your document is not correctly remediated but in the end you are still legally liable, so it is essential that you chose your vendor carefully. Have a QA process in place to test the results and ensure your organization is legally protected and meeting your goals of a more inclusive and accessible website for all.
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